Resources > My patient wants to participate in DSME via telehealth, but doesn’t have high-speed internet. What do I do?

My patient wants to participate in DSME via telehealth, but doesn’t have high-speed internet. What do I do?

Options are available for patients with no internet access. These resources can help.

Home Internet via Affordable Connectivity Program (ACP)

This program from the Federal Communication Commission (FCC) may be able to provide free home internet to your patient. A sign-language video explaining the ACP is available, and patients can also call the ACP support center at (877) 384-2575.

Learn more about the Affordable Connectivity Program >

Smartphone via Pulsewrx

All Medicaid Managed Care Plans work with Pulsewrx, an Ohio-based Lifeline phone vendor, to offer smartphones to Medicaid members for DSME and diabetes management.

Learn more about Pulsewrx >

Local Hotspot via InnovateOhio

InnovateOhio provides a map of available free wifi hotspots in Ohio, often in local public libraries, schools, and community centers. Many hotspots reach into parking lots, allowing your patient to access DSME resources and services without leaving their vehicle.

Find a nearby Ohio wifi hotspot >

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Social Services Support

My telehealth patient dosn’t have an internet-enabled mobile device or a limited data plan. How can I get them DSME?

Patients with limited internet access can be connected for little or no cost. Find out how here.

Access Resource > Access Resource >
Social Services Support

My patient doesn’t speak English. Can they participate in DSME?

Yes! Translation services are often available for DSME patients.

Access Resource > Access Resource >
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